Hey, dear car peripheral products lovers!
We know that everyone can’t wait to own their favorite car peripheral products, so our shipping policy is designed to allow you to receive your car peripheral product as soon as possible and enjoy an unparalleled car experience.
Free shipping on all orders over $150! (Only UPS Express is one shipping method)
Order processing time
Once your order is confirmed and payment completed, we will process it as soon as possible. Usually, we will process it within 1-2 business days. If there is a holiday, it will be postponed.
Order processing hours for the Tcartravelroad.com are Monday-Friday/8:00 AM-4:00 PM (CST).
Our order cutoff time is 4:00 PM (CST), Monday-Friday, orders placed after 4:00 p.m.
Monday -Thursday will be prioritized for processing at 8:00 a.m. the following day.
Orders after 4:00 PM (CST) on Friday will be processed and shipped next Monday. (Orders will not be processed during holidays)
Shipping time
For your order, we choose UPS Express as our shipping method.
We understand your desire for car peripheral products, so we will do our best to ensure that you receive your package as soon as possible.
The specific shipping time depends on your geographical location. It will generally be delivered to your doorstep within 2-5 business days. In case of holidays, it will be postponed.
If the shipping time exceeds 7 business days, you can contact our customer service Drequanna Brown via email [email protected] to request a refund or re-shipment.
Delivery time
We understand your urgent desire for car peripheral products. To let you know our delivery time, it will take approximately 3-7 business days for you to receive the goods from the day we process your order. If there is a holiday, it will be postponed. Details are as follows:
(1) We need 1-2 business days to process your order.
(2) For orders shipped via UPS Express, our shipping time is 2-5 business days.
Note: If you do not receive car peripheral products within 9 business days after placing the order, please contact our customer service Drequanna Brown at [email protected] and we will arrange a refund or resend for you.
Shipping cost calculation
We offer UPS Express as a shipping method: Whether you need to pay shipping charges depends on the amount of your order.
Additionally, we do not charge additional shipping tax.
UPS Express
Orders less than $150 (included): $8
Order over $150: free
When paying, the specific shipping cost will be displayed on the checkout page and you can view it in the shopping cart.
About consumption tax
We do not charge consumption tax. If consumption tax is incurred, customers need to pay it themselves.
Package
We understand the preciousness of car peripheral products, so we ensure that each package is carefully packaged to minimize the risk of damage during transportation.
We will use cartons to package your car peripheral products, and add plastic foam paper inside to prevent scratches, collisions or crushing to minimize potential transportation damage.
The package contains the car peripheral product you purchased, our gifts, and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).
Packing size: 40*15*25 inch
Product weight: 1.5 lbs-6.8 lbs
About order information
Before payment, please carefully check whether your order information is correct and make sure to leave and fill in the correct: recipient, phone number, shipping address, and email address.
After you place an order, you will usually receive a confirmation email containing your order details. Please check this email carefully to ensure that the car peripheral products, quantities, prices, and your personal information in your order are accurate.
Once an order is shipped, this information cannot be changed.
Sign for the order
We recommend that you sign for receipt in person. If someone else signs for it, please make sure your package is not lost.
When signing for your order, please check the integrity of the packaging and the condition of car peripheral products. If there is any damage or discrepancy with car peripheral products, please reject the order and contact our customer service Drequanna Brown immediately at [email protected] and we will arrange an exchange or refund for you.
We recommend that you keep the original packaging of car peripheral products when signing for receipt in case you need to return or exchange the goods later.
Some Questions You Might Be Concerned About
1. Which countries can orders be shipped to?
We currently only sell in the United States and ship from 125 N Wabash Ave, Wichita, Kansas, 67214.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
2. Can I cancel the order?
If you need to cancel an order, you can only modify the order within half an hour after placing the order and the order has not been processed. After half an hour, our order will enter the packaging process. Once packaging is completed, the order cannot be canceled.
After successfully canceling the order, the refund will be returned to your payment account within 1-2 business days, please wait patiently.
3. How to check my order information?
We know you’re curious about your package’s location, so we offer real-time tracking.
After the order is successfully paid, you can check the status of your order in your account orders details.
After shipment, if you want to check the order information, you can check the progress through the track order page.
At the same time, we will send an email to your mailbox with the UPS Express order number so that you can check the current location of the package at any time.
4. What should I do if my car peripheral product is lost during transportation?
Although it’s rare, don’t worry if your car peripheral products are lost in transit. You can contact Drequanna Brown at [email protected] and provide your order number, and we will arrange for you to reship or refund.
Thank you for choosing us and we look forward to receiving car peripheral products with you happily! If you have any questions, please contact us at any time and we will solve your problems within 1 business day.
Phone: +(1)(334) 475-1705
Customer Service: Drequanna Brown
Email: [email protected]
Happy shopping!